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Frequently Asked Questions

Magaza.ma is your premier online destination for winning products and digital services. We offer a wide selection of products and services that cater to the needs of our diverse clientele.

You can search for products by using the search bar at the top of the page, or you can browse through our categories listed on the homepage. If you have a specific product in mind, just type it into the search bar and press Enter.

We accept a variety of payment methods including credit cards (Visa, MasterCard, etc.), PayPal, and other local payment options. Please visit our Payment Methods page for more details.

We take your privacy and security very seriously. All transactions are processed through a secure server, and we never store your credit card information.

Orders can be changed or canceled within [insert time frame] hours of placement, provided they have not been shipped. Please contact our customer service immediately to assist you with any changes or cancellations.

Once your order has been shipped, you will receive an email with tracking information. You can also log in to your account on Magaza.ma to view your order history and track your package from there.

We accept returns within 7 days of purchase for most items in new condition. Please refer to our Return Policy page for detailed information regarding how to return a product.

Currently, we ship only within Morocco . For more information about international shipping, please check our Shipping Policy.

If you receive a defective or incorrect item, please contact our customer service team within 2 days of receipt, and we will arrange for a return, replacement, or refund.

Our customer service team is available to help you with any inquiries. You can reach us by contact methods, such as email, phone, contact form, live chat, etc. Our operating hours are 9H to 17H Moroccan hours.


Yes we are located in casablanca exactly ( please look at our contact information you'll find our adress ).

Popular items can sell out quickly, but we frequently restock our inventory. If an item is out of stock, you can often sign up to receive a notification when it’s back in stock on the product page.

yes for bulk purchase in B2C sales.

For bulk purchase inquiries, please contact our sales team by creating a new ticket in your customer dashboard .

You can sign up for our newsletter by entering your email address in the subscription box at the bottom of our homepage. Subscribers receive updates on new arrivals, special offers, and other news.

Yes we have a loyalty program called Club point please check your customer dashboard you'll find your points.

No we don't have price matching.

Customers are encouraged to leave reviews on our product pages. Simply navigate to the product you purchased and click on the ‘Write a Review’ button to share your thoughts and experiences.

We have financing options for Dropshippers and Affiliate sellers. contact our customer support.

You can update your address details by logging into your account and editing your profile. If you have an order that's already been placed, please contact customer service as soon as possible to update the shipping details.


Yes we have an app available in both Appstore and playstore .

Some upcoming products may be available for pre-order. Look for the "Pre-Order" button on the product page, or contact customer service for assistance with upcoming releases.

Ensure that the promo code is entered correctly and that it has not expired. If you continue to experience issues, please contact our customer support for assistance.

We are always looking to expand our inventory with items our customers desire. If there's something you're looking for that’s not available, let us know through our contact form, and we’ll look into sourcing it.

Sales tax is calculated based on the shipping address and the current tax rates. The exact amount will be displayed at checkout.

If your account is locked or you've forgotten your password, you can reset it by clicking the 'Forgot Password' link on the login page and following the instructions sent to your email.

Yes we offer subscriptions for sellers who want to benefit from our services.

Yes such as eco-friendly packaging, carbon-neutral shipping.

Gift cards aren't available for now but we are working on it.

Our customer service are available from Monday to saturday at 9H - 17H .

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